Guides, checklists, and insights.
Practical resources from our team — built from real client work.
30 questions we get asked the most
How quickly can you start a project?+
Most new engagements kick off within 5–10 business days of signing. Emergency support starts in under 60 minutes.
Do you work with existing websites?+
Yes — most of our work is improving, scaling, and maintaining sites that already exist.
What platforms do you specialize in?+
WordPress, WooCommerce, Shopify, headless React/Next.js, and custom Node/PHP applications.
Where are your developers based?+
Our senior engineering team supports clients across USA & Canada with overlapping working hours.
Do you offer SLAs?+
Yes. Business and Enterprise care plans include same-day and 1-hour SLAs respectively.
How does the dedicated developer model work?+
You get a senior engineer embedded in your stack, attending standups and reporting directly to you.
Can you take over from another agency?+
Absolutely. Agency takeovers are one of our most common engagements.
Do you do SEO and paid ads together?+
Yes — our growth team runs integrated SEO + Google/Meta Ads programs.
What's included in a website audit?+
Technical SEO, performance, accessibility, security, conversion, and competitive analysis.
Do you handle hosting?+
We recommend and manage hosting on Cloudflare, WP Engine, Kinsta, Vercel, and AWS depending on need.
What if my site gets hacked?+
Our emergency team isolates, cleans, hardens, and restores. Most recoveries complete in under 24 hours.
How do you bill — hourly or fixed?+
Projects are fixed-scope. Retainers are flat monthly. Emergency support is hourly or on retainer.
Do you sign NDAs?+
Yes — mutual NDAs are standard before discovery.
Are you HIPAA / PIPEDA aware?+
Yes — we regularly build for regulated industries with appropriate safeguards.
How do you communicate?+
Slack, email, weekly status calls, and a shared Notion or ClickUp workspace.
What's your refund policy?+
Care plans cancel anytime. Projects are milestone-based; unfinished milestones are refundable.
Do you provide training?+
Yes — every launch includes CMS training and recorded walkthroughs.
Can you integrate with our CRM?+
Yes — HubSpot, Salesforce, Pipedrive, Zoho, custom — we handle them all.
How long does a typical project take?+
Business sites: 3–5 weeks. Corporate: 6–10 weeks. Custom: 8–16 weeks.
Do you work on weekends?+
Emergency support is 24/7. Standard engagements run business hours.
What CMS do you recommend?+
Depends on use case — WordPress for content sites, Shopify for stores, headless for custom apps.
Do you do mobile apps?+
We focus on web platforms; we partner with trusted mobile specialists when needed.
Will you sign a long-term contract?+
Retainers are month-to-month. We earn the relationship every month.
What's your team size?+
20+ engineers, designers, SEO strategists, and PMs.
Do you do paid social management?+
Yes — Meta, LinkedIn, TikTok, and Google Ads are part of our growth offering.
Can you migrate from Wix/Squarespace/Webflow?+
Yes — we migrate from any platform with content, SEO, and redirects preserved.
Do you offer accessibility (WCAG) compliance?+
Yes — AA compliance is included in our corporate builds.
What if I outgrow my plan?+
Upgrade anytime. We'll prorate and migrate without downtime.
Do you provide written reports?+
Monthly performance, security, and growth reports are included in care plans.
How do I get started?+
Book a free 30-minute consultation — we'll discuss goals, scope, and next steps.
Ready to make your website a reliable growth engine?
Book a free 30-minute consultation. We'll audit your site, identify wins, and map out a clear plan.