API Troubleshooting & Support
When APIs misbehave, we untangle them.
API problems are easy to misdiagnose — they look like network issues or partner issues or auth issues and often it's a mix of all three. We bring methodical debugging across logs, traces, and partner-side tooling to fix what's actually wrong.
Available as one-off engagements or ongoing retainer.
Common problems
- Intermittent 4xx/5xx errors with no clear cause
- Auth tokens silently expiring
- Rate limits hit at unexpected times
- Webhooks not delivering reliably
What's included
- Triage with logs, traces, and partner tooling
- Root cause identification
- Fix with test coverage
- Monitoring and alerting improvements
- Runbook for recurring issues
- Written summary
How we deliver
The same disciplined process across every engagement.
We map your current API troubleshooting setup, surface risks, and align on outcomes before any work begins.
A written plan with deliverables, milestones, owners, and a fixed timeline you can hold us to.
Senior engineers do the work in short iterations with daily updates and zero-surprise change control.
QA, performance checks, documentation, and a 30-day post-launch warranty on everything we ship.
What you can expect
Frequently asked
How fast can you start on API troubleshooting?
Most engagements kick off within 3–5 business days. Emergencies start in under 60 minutes.
Do you sign NDAs and MSAs?
Yes. We're SOC 2-aligned, NDA-ready on day one, and can work under your MSA or ours.
What does pricing look like?
Fixed-fee for defined scopes, monthly retainers for ongoing work, and emergency rates for critical incidents. No long lock-ins.
Who actually does the work?
Senior US/Canada-aligned engineers with 8+ years of experience. No offshore triage, no junior handoffs.
More within API Development & Integrations
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