BigCommerce Customization & Support
Ongoing BigCommerce work without surprises.
BigCommerce stores tend to need consistent small work — new sections, theme tweaks, integration updates, and the occasional outage. We staff that work with the same senior team every month so context and quality stay high.
Includes Stencil and headless support, plus B2B Edition specifics most generalists don't touch.
Common problems
- No reliable team for ongoing BigCommerce work
- Customizations regressing with every platform update
- B2B Edition needs that no one wants to own
- Integration outages with slow vendor response
What's included
- Monthly support retainer with senior engineers
- Stencil and headless customizations
- B2B Edition adjustments and price-list ops
- Integration monitoring and fixes
- Performance and SEO health checks
- Monthly report and roadmap
How we deliver
The same disciplined process across every engagement.
We map your current BigCommerce support setup, surface risks, and align on outcomes before any work begins.
A written plan with deliverables, milestones, owners, and a fixed timeline you can hold us to.
Senior engineers do the work in short iterations with daily updates and zero-surprise change control.
QA, performance checks, documentation, and a 30-day post-launch warranty on everything we ship.
What you can expect
Frequently asked
How fast can you start on BigCommerce support?
Most engagements kick off within 3–5 business days. Emergencies start in under 60 minutes.
Do you sign NDAs and MSAs?
Yes. We're SOC 2-aligned, NDA-ready on day one, and can work under your MSA or ours.
What does pricing look like?
Fixed-fee for defined scopes, monthly retainers for ongoing work, and emergency rates for critical incidents. No long lock-ins.
Who actually does the work?
Senior US/Canada-aligned engineers with 8+ years of experience. No offshore triage, no junior handoffs.
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